Communication Helps All People: A Handbook to Communicate with Limited English Proficient (LEP) Individuals

CHAP is available for purchase through the author, Bonnie R. Breit.

The handbook is designed to provide health care workers with the tools necessary to effectively communicate with individuals having Limited English Proficiency (LEP).

Download a sample of CHAP

CHAP includes:

LEP guidelines re: access in health care settings
Description of interpreter services
Basic instructions in the use of an interpreter
Language Identifier Guide
Patient/Caregiver Communication Sheets (18 different languages)
Telephonic interpreters' access
Office of Civil Rights Title VI summary
Interpreter Waiver form
Documentation translation requirements
Listing of translation providers
Sample required signage (3 languages)

CHAP can be customized for any organization. Customization allows the name of the organization to be added to pull out documents. The organization's process for accessing specific on-site and telephonic interpreters can also be added to these translated documents.

PRICING:
Single copies of the standard CHAP manual may be purchased for $250.00.
For organizations wishing to place multiple copies of the handbook throughout the facility, discounted rates are as follow:

1st copy: $250.00
2 - 25 copies: $140 per copy
26 - 100 copies: $135 per copy
101 or more copies: $130 per copy

These prices do not include Shipping and Handling Fees which are charged based on quantity and delivery location.

Customization is provided at a one time fee of $350.00.
Additional language/signage sheets can be added for a one time additional fee.